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Store Terms & Conditions

These Terms and Conditions (hereinafter, referred to as the “Terms”) for the e-commerce website www.sosockz.com (hereinafter, referred to as the “Website”) constitute a legal agreement between the Customer (as defined below) and SoSockz, a Cypriot company having a registered office at Koronis 7, Limassol, 3081, Cyprus (hereinafter, referred to as the “Company”, “us”, “we”, “our”). By using the Website and purchasing any products or services through the Website, the Customer agrees to be legally bound by these Terms. In case the Customer does not agree with one or more provisions of these Terms, the Customer must stop using the Website.

1. Definitions

1.1 Except to the extent expressly provided otherwise, in these Terms:

  • “Products” means the socks or merchandise which you have ordered from us.
  • “Services” means the design and production of custom sock designs.
  • “Customer”, “you”, and “your” refers to you, the person accessing the Website, ordering the Products and/or Services, and accepting these Terms.

1.2 All definitions refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Customer in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Customer’s needs in respect of provision of the Products and Services, in accordance with and subject to, prevailing Cyprus Law.

2. Ordering from Us

2.1 If you would like to purchase one of our Products and Services through the Website, you need to perform the following technical steps:

  • Add the selected Product or Service in your online Cart. This can be done by (1) visiting the webpage of the selected Product or service and (2) clicking on the “Add to Cart” button.
  • Click on the “My Cart” button and, then, on the “Checkout” button.
  • Login into your Account or sign in as a guest.
  • Add your billing and shipping address.
  • Select a shipping option.
  • Select a billing option.
  • Click on the button “Buy” and pay the price of the Product by using the payment option selected by you.
  • When you click on the button “Buy” and add the required payment information, we will send you a confirmatory email informing you about your order.
  • By clicking on the button “Buy” and receiving a confirmatory email, you conclude a sale contract in English between you and us on the basis of these Terms.

2.2 The details of your specific contract will not be filed by us and, therefore, the specific contract will not be available to you. However, if you do require any information regarding your order please contact us by sending an email to sales@sockz.com

2.3 You must take particular care when providing us with your details to ensure that these are accurate and complete at the time of ordering. You are not allowed to register more than one account by using the same email address.

2.4 Correcting input errors. You will be able to identify and correct any input errors prior to placing your order. If you have made any input error in your Cart, please click on the button “My Cart” and correct your error. If you would like to correct any input errors in the billing address, the shipping address, shipping options, and the billing option, please (1) go to the My Account page on the Website and (2) make the necessary corrections.

2.5 Any order that you place with us is subject availability and acceptance by us. If the Products or Services are not available, we will contact you by telephone or email and offer you an alternative Product or Service or the option of cancelling your order.

2.6 The Products and Services purchased from this Website are intended for your use only and you warrant that any Products or Services purchased by you are not for resale, unless you are registered as a wholesaler with us.

2.7 When ordering from the Website, you may be required to provide a username and password. You must ensure that you keep these details secure and do not provide this information to a third party.

2.8 We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Website.

2.9 The description and price of the Products and Services you order will be as shown on our Website at the time you place your order.

2.10 A purchase with the name “SoSockz” will appear on your bank statement after the completion of an order.

2.11 We cannot guarantee that your foot size and shape will fit with the new socks because of potential irregularities.

3. Prices

3.1 All Prices shown on the Website are in Euro (EUR), inclusive of value added tax (where applicable) but exclusive of delivery charges.

3.2 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation.

3.3 The total price for Products and Services ordered, including delivery charges, will be displayed on the Website when you place your order.

3.4 No payment shall be deemed to have been received until we have received cleared funds.

3.5 Our Website contains a large number of Products and Services and it is always possible that, despite our best efforts, some of the Products and Services listed on our Website may be incorrectly priced. We are under no obligation to provide the Product and Service to you at the incorrect price, even after we have sent you an Order Confirmation, if an error in our pricing is found. The price will be verified once your order is assembled.

3.6 If an error in our pricing is found, we will inform you as soon as possible by telephone or email and offer you the option of reconfirming your order at the correct price or cancelling your order. If you cancel, we will refund or re-credit you for any sum that has been paid by you or debited for the goods. If you do not reconfirm or cancel your order within 3 working days of notification we will assume that you wish to cancel your order and your order will be cancelled by us.

3.7 Payment. The Payments through the Website are processed by our third party payment processors, (i) PayPal (Europe) S.à r.l. et Cie, S.C.A. having an address at 22-24 Boulevard Royal, L-2449 Luxembourg and (ii)  myPOS Europe Ltd having an address at The Shard, Level 24, 32 London Bridge Street, London, SE1 9SG, United Kingdom (hereinafter, collectively referred to as the “Third Party Payment Processors”). Our Third Party Payment Processors may collect payment information from you which is necessary to make the payments requested by you. Please note that we DO NOT store your credit/debit card information. Our Third Party Payment Processors handle all the steps in the payment process on their websites, including data collection and data processing. You agree that we shall not be liable if the Third Party Payment Processors decline or refuse a payment. You agree not to hold the Company liable for payments that do not reach the correct account because you have quoted an incorrect account number or incorrect personal information.

4. Delivery

4.1 Delivery periods quoted at the time of ordering are approximate only and may vary. The Products and Services will be delivered to the address nominated by you at the time of ordering.

4.2 Your order will be fulfilled as soon as possible after your Order Confirmation and in any event within 30 days of the date of the Order Confirmation, unless there are exceptional circumstances.

4.3 Please ensure that you or someone who is authorized to sign for the Products and Services on your behalf is available to take receipt of the Products and Services. When accepting delivery, please inspect the package of the Product for any visible signs of damage. If there is damage then you can either refuse the delivery or sign for the package as damaged.

4.4 The Products and Services will be at your risk from the time of delivery.

4.5 You may collect the Products from our premises by arranging this with us in advance. Please ensure that you have valid identification at the time of collection to demonstrate proof of your name and order address.

5. Returns

5.1 No returns will be accepted for personal hygiene reasons. In the case where the product has not been removed from original packing please contact Customer Support at sales@sosockz.com

6. Warranty

6.1 Warranty period is 15 days after the customer has received the product.

6.2 In case within the warranty period (15 Days) our Product shows any defect caused by faulty materials and/or workmanship, we will make arrangements for free of charge replacement, please contact Customer Support at sales@sosockz.com

7. Using the Website

7.1 The information, content and material available on the Website may vary from time to time without notice to you. This is in order to ensure that the Website is as up to date as possible.

7.2 We aim to have the Website available at all times, however, you will appreciate that we cannot guarantee this or that it will be error free and we cannot accept liability for any issues that this may cause. We aim to keep the Website as up to date as possible; all descriptions of the Products and Services displayed on the Website are correct at the time the information is entered however the information appearing at the time may not always reflect the position exactly at the time you place your order.

7.3 You must not interfere with the working of our Website nor must you circumvent security on the Website, tamper with, or hack into, or otherwise attempt to disrupt our computer system, server, Website, router or any other Internet connected device or service.

8. Your personal data

8.1 Where we have requested information from you to provide the Products and Services, you agree to provide us with accurate and complete personal data.

8.2 You authorize us to use, store or otherwise process your personal data in accordance with our Privacy and Cookie Policy available here

8.3 You are entitled to request a copy, amendment, or erasure of the personal data we hold about you. For more information, please check our Privacy and Cookie Policy.

9. Complaints about our Service

9.1 We hope that you will not have any complaints about our Services. However, if you do have an issue, please contact us at sales@sosockz.com and we will do our best to respond within 24 hours.

10. Intellectual Property Rights

10.1 All copyright, design rights, patents, inventions, logos, business names, trading names, service marks and trademarks, Internet domain names, moral rights, rights in databases, data, source codes, software, specifications, know how, processes and business methods (in all cases whether registered or unregistered and including all rights to apply for registration) in and relating to this Website and the Products and Services (including information, content, material or data displayed on it) belong to us or our licensors and all such rights are reserved.

10.2 The collection, arrangement and assembly of all content on the Website are the exclusive property of the Company and is protected by copyright.

10.3 You must not modify, copy, reproduce, upload, post, transmit or distribute by any means or in any manner whatsoever, any material or information or download from our Website unless expressly invited to do so.

10.4 Company’s logo and trade name are registered with the Registrar of Companies and Official Receiver (D.R.C.O.R.) of the Republic of Cyprus. The brand names and specific services of this Company featured on this Website are trademarked.

11. User-Generated Content

11.1 The Website offers users the opportunity to publish forum posts (hereinafter, collectively referred to as “User-Generated Content”). We want all visitors of the Website to have a friendly, interesting, and safe experience. That is why all users of the Website and any contributions they make to the Website must comply with the following Code of Conduct.

Code of Conduct

You agree not to submit any User-Generated Content or other material that:

  • violates the applicable privacy laws;
  • contains malware, including, but not limited to, Trojan horses, viruses, worms or other software that can alter, interrupt, impede, limit or destroy the performance and/or functioning of any software, hardware, or other equipment;
  • is submitted by using fake email addresses;
  • promotes the use of illegal drugs or any other illegal substances;
  • constitutes an unfair or deceptive trade practice;
  • infringes the intellectual property rights of others;
  • promotes the use of alcohol and tobacco;
  • is false or misleading;
  • is abusive, defamatory, harassing, hateful, libelous, obscene, profane, sexually explicit, threatening, and vulgar;
  • is racially, ethnically or otherwise objectionable in any manner;
  • constitutes spam or other abusive messaging. We reserve the right (but not the obligation) to edit, refuse to post, or to remove any User-Generated Content in whole or in part that we deem to be in breach of the Code of Conduct

We reserve the right (but not the obligation) to edit, refuse to post, or to remove any User-Generated Content in whole or in part that we deem to be in breach of the Code of Conduct.

11.2 You further agree that any User-Generated Content submitted by you does not contain any confidential, proprietary or trade secret information. We shall have no obligation to store, keep copies of or return any User-Generated Content. We further reserve the right, in our sole discretion, to modify, delete or remove any User-Generated Content from the Website that it deems to be in violation of the foregoing requirements.

11.3 You will be solely responsible and liable for, and will indemnify us and our officers, directors, employees and agents from and against any losses, expenses, liabilities, claims, costs, and damages arising from your User-Generated Content.

11.4 By publishing User-Generated Content on the Website, you agree that such User-Generated Content may be made publicly available. By publishing User-Generated Content on the Website, you grant to us unrestricted, royalty-free, perpetual, and irrevocable rights to:

  • Archive, cache, crawl, host, index, modify, and store your User-Generated Content to appropriate media formats, standards or mediums as part of the services provided by us;
  • Adapt, distribute, excerpt, modify, remix, reproduce, use, prepare derivative works of, publicly perform, and publicly display your User-Generated Content on the Website; and
  • Use your User Generated Content for advertising, promotional or commercial purposes, including, but not limited to, the right to publicly display, distribute, perform, and reproduce your User-Generated Content in any media format or medium and through any existing or future media channels.

11.5 All User-Generated Content is owned by their respective owners and we are not responsible in any manner for that content.

12. Disclaimer and limits to our liability

12.1 We do not restrict our liability to you for personal injury or death arising as a result of our direct negligence, for fraud committed by us or for any other matter, which it is unlawful to limit or exclude. We disclaim any and all liability to you for the supply of the Products and Services to the fullest extent permissible under applicable law. This does not affect your statutory rights as a consumer. If we are found liable for any loss or damage to you such liability is limited to the amount we have received from you in respect of such Products or Services out of which the claim has arisen. We cannot accept any liability for any loss, damage or expense, including any direct or indirect loss such as loss of profits, to you howsoever arising.

12.2 Indirect or inconsequential losses. We do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss or damage to goodwill, loss or damage to property and/or loss from claims of third parties arising out of the use of the Website or the Products or Services or as a result of any failure of any Products and Services purchased from us.

12.3 The Website. We do not accept any liability for any delays, failures, errors or omissions or loss of transmitted information, viruses or other contamination or destructive properties transmitted to you or your computer system via our Website. Great care has been taken to ensure that the information available on this Website is correct and error free. We apologize for any errors or omissions that may have occurred. We cannot warrant that use of the Website will be error free or fit for purpose, timely, that defects will be corrected, or that the Website or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website and we do not make any warranty whatsoever, whether express or implied, relating to fitness for purpose, or accuracy.

12.4 Acts of God. We shall not be held liable for any failure or delay in delivering the Products or performing Services where such failure arises as a result of any act or omission, which is outside our reasonable control such as an act of God or those of third parties.

12.5 Security Breaches. We have taken all reasonable steps to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers or those of third parties.

13. General legal points

13.1 Ability to transfer or subcontract. We may subcontract any part or parts of delivery of the Products or Services that we provide to you from time to time and we may transfer our rights and/or obligations under these Terms without your consent or any requirement to notify you.

13.2 Changes to the Terms. We may alter or vary the Terms at any time. Any variations or updates to these Terms will be published on our Website. You will be deemed to accept the latest version of the Terms when you buy our Products or Services.

13.3 Entire Agreement. These Terms constitute the entire agreement between you and us. No other terms whether expressed or implied shall form part of these Terms. In the event of any conflict between these Terms and any other term or provision, these Terms shall prevail.

13.4 Invalidity. If any provision of the Terms shall be deemed invalid, illegal or unenforceable, you and the Company agree that such provision shall be deemed to be deleted and the remainder of the Terms shall continue in force without such term or condition.

13.5 Jurisdiction and Cyprus Law. These Terms and Conditions and the Terms shall be governed by and construed in accordance with the laws of Cyprus. Any disputes arising of these Terms shall be submitted to the exclusive jurisdiction of the courts of Cyprus.

13.6 Delays. No delay or failure on our part to enforce our rights or remedies under the Agreement shall constitute a waiver on our part of such rights or remedies unless such a waiver is confirmed in writing.

13.7 License. We grant you a personal, revocable, nonexclusive, nontransferable, limited license to use the Website pursuant to these Terms.

13.8 Age restrictions. The Website is not intended to be used by persons under the age of 18.

14. Online Dispute Resolution

14.1 Disputes between consumers and traders regarding goods or services bought online may be resolved out-of-court at a low cost in a simple and fast way on the web-based Online Dispute Resolution platform developed by the European Commission. The Online Dispute Resolution platform is available in 23 official languages of the European Union at https://webgate.ec.europa.eu/odr

15. Term and termination

15.1 These Terms are in force until terminated.

15.2 We may, at our sole discretion, terminate these Terms at any time by sending you either a message or an email. In addition, your rights under these Terms will be automatically terminated if you do not comply with any provision of these Terms.

15.3 After the termination of these Terms, all legal rights granted to you pursuant to these Terms will terminate. Upon termination, you shall stop using the Website.

16. Indemnification

16.1 You indemnify and agree to defend the Company, its affiliates and their respective officers, directors, employees and agents, against any claims, liabilities, actions, proceedings, demands, costs, charges and expenses which the Company may incur or suffer as a result of: (1) your access and use of the Website; (2) your failure to comply with these Terms; and (3) your violation of any laws and third party rights.

17. Amendment of these Terms

17.1 We reserve the right to amend or modify these Terms from time to time by sending you a message or an email. In case you continue using the Website after receiving such a message or an email, you agree to the changes stated in the message or email.

18. Contact Details and customer support

18.1 Company’s contact details are:

Company: SoSockz

Address: Koronis 7, Limassol, 3081, Cyprus

Email: sales@sosockz.com

18.2 Please feel free to submit your support query to us. You can do this by sending an email to sales@sosockz.com

19. Last amendment These Terms have been last amended 30th of April 2020

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